At dessliva, we are committed to providing the best service for our valued customers. If you receive your package and find any quality issues with our product, please contact our customer service team ASAP. Our team will reply to resolve any issues and ensure that you receive the product that you'll love.

Please note that any request regarding an after-sale problem must be issued within 15 days after the item arrives. And our refund policy is product-specific, so please refer to our refund policy page or contact us for more information.

Note: Any returned items without informing and contacting us in advance, no refund will be initiated.

Cancellation policy

• Please note that our suits are made to order, we will process the order as soon as payment received. Once the tailoring process has begun, there will be Labor Costs and Material Costs.

1. Unpaid orders will be automatically cancelled.
2. Please contact us at support@vebilora.com in 24 hours after order confirmation. You’ll get a full refund after canceling the order.
3. Within 24-72 hours, you will get 70% product price refund and 100% shipping cost refund.
4. More than 72 hours, you will get 50% product price refund and 100% shipping cost refund since we may have made your suits.
5. Once your order is shipped, it cannot be cancelled. (However, we will be more than happy to assist you with the return of your item once you have received it.)

• For the above situations, special circumstances will be addressed through direct communication. After payment, you will receive an order confirmation email. Please reply to the email within 24 hours if you need to change any information. 

Return Policy

① For All Standard Size Orders

We offer a full refund if the suit you don't like. However, please note that the shipping and rush fees will not be refunded. Additionally, the charges for shipping the suit back to us will be borne by you, the customer. So please double check your measurements and color selection before placing your order to avoid any issues.

We will remake a new one and send it to you or offer full refund including shipping and rush fees (if applicable), for any standard-size suits that are damaged, defective, or mis-shipped. Please provide pictures as proof of quality issues.

The item must be shipped back within 15 days including weekends after its delivery to you. Therefore, please contact our customer service to process the return issue soon.

② For All Custom Fit Orders

Customized suits are made just for you and no one else. So we are sorry that we cannot accept returns on custom suits. However, if there are any damaged, defective or mis-shipped items, we will offer a refund or resend new ones to provide a hassle-free shopping experience.

If you receive a damaged or defective suit that is caused by dessliva, please kindly send us an email at support@vebilora.com as soon as possible. Our team will promptly review your request and follow up with any necessary steps.

③ Return conditions

• The following items are not returnable:
  • Custom Size Suits
  • Custom Color Suits
  • Custom Style Suits
  • Final Sale Items
• All returnable items must be unwashed, unworn, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags.
• Please do not ship items back to us without prior approval. If you need to return an item, please contact our customer service team first to obtain approval and further instructions. Orders that are sent back to us without approval may be rejected, and we want to ensure that your return is processed smoothly and efficiently.
• No returns or exchanges will be accepted after 15 days of receipt.

（* dessliva reserves the right to refuse unauthorized returns. We also reserves the right to inspect the returned items, and if the return does not meet the conditions imposed, to return it with expenses and charges borne by the customer.）

④ How To Return

Please submit a return request via email (support@vebilora.com) within 15 days of receiving your order to make sure you are eligible for a return.

• Please supply photos or other evidence that clearly shows the problems, including quality issues, damage during shipping, color/ style/ size errors.
• All returned items must be in original condition, unwashed, unaltered, undamaged, clean and with the original tags and packaging.
• Please contact us to get a return address. Please do not send your purchase back to the manufacturer.
• Please send back the suit with the original packing we use.
• Please send us the tracking number of your return package. (We are unable to arrange a refund without this information.)

You need to pay the shipping fee and tax fee from your address to dessliva when you returned it back. After we received your returned suit, the refund will be processed within 3~5 workdays.

Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@vebilora.com.

Please Note: We also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation. You need to pay the shipping fee from your address to dessliva when you return it back.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Suggestion

All of our suits are hand-sewn and custom-tailored to ensure the perfect fit. While we strive to make each suit according to the specified measurements, please note that the finished suit may vary by approximately one (1) inch in either direction. We kindly ask for your understanding that there may be a slight difference due to manual measurements.

We recommend that you always check to check the order as soon as it has been delivered to you, even before removing any tag or discarding the original packaging. In the event of a possible return, in fact, you will have to restore the items with all the tags, labels (also in leather, if any), protective and filling packaging. Remember to also keep any anti-shoplifting device if it has. If it is removed, the return policy will not be respected and therefore you will not be refunded.